Frequently Asked Questions (FAQ)
Find instant answers to the most common questions about our platform and services.
General
SocialFame.app is a professional social media marketing platform offering rapid growth and authentic engagement packages for TikTok, Instagram, YouTube, Facebook, and more.
Yes, it is completely safe. We use proven delivery pipelines that protect your account integrity. We never ask for your account password — only your public profile or post link.
No, never! All we need is the public link to your profile or post. Never share your password with anyone, including us.
Yes, your profile or post must remain public during the duration of delivery. You can switch back to private after the order is completed.
Orders & Delivery
Delivery begins immediately after payment. Depending on the service and quantity, full delivery takes between a few minutes to 24-48 hours. Most orders finish within 1 hour.
Yes, you can place orders for as many different accounts as you want. Each order has its own destination link.
Cancellation is possible only if the order has not yet been processed by the servers. Contact support as soon as possible if you need cancellation.
Payments
We accept payments via Revolut and PayPal (which also supports credit/debit cards). All payments are handled with top-tier security.
Refunds are available if an order cannot be fulfilled. Once delivery has started, orders cannot be refunded, but they are fully backed by our 30-day refill guarantee.
Warranty & Support
Small fluctuations can naturally occur due to platform updates. We cover you with our 30-day refill guarantee — just send us your order ID and we will refill the lost amount for free.
You can contact us via email at [email protected] or through our contact form. We respond within 24 hours.
Didn't find your answer? Contact us directly.
Contact Support